NORTHWEAR ("we", "us", "our") respects your privacy. This policy explains what information we collect when you shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly and information gathered automatically as you browse our store.
- Account & order details: name, email address, shipping address, phone number, and order history.
- Payment information: handled by our payment processors — we never store your full card number on our servers.
- Technical data: IP address, browser type, device details, and pages visited (used for analytics and fraud prevention).
- Cookies: to keep you signed in, remember cart contents, and measure site performance.
2. How We Use Your Information
- To process and deliver your orders, including updates and shipping notifications.
- To provide customer support and respond to inquiries.
- To prevent fraud and secure our services.
- To send marketing communications — only if you opt in, and you can unsubscribe anytime.
- To comply with legal obligations (e.g., tax, invoicing).
3. Sharing Your Information
We share personal data only with trusted partners needed to run our business:
- Payment processors (to charge your order)
- Shipping partners (to deliver your order)
- Hosting and analytics providers (under strict data-processing agreements)
We do not sell your personal information to third parties.
4. Data Retention
We keep your account and order data as long as your account is active or as needed to comply with legal and accounting obligations (typically up to 7 years for invoices).
5. Your Rights
You can request a copy of your data, correct inaccuracies, or ask for deletion of your account. Contact us at privacy@northwear.shop and we will respond within 30 days.
6. Security
We use industry-standard safeguards: HTTPS encryption in transit, hashed passwords, scoped access tokens, and regular security reviews. No system is perfectly secure, but we do our best to protect your data.
7. Children
Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us data, please contact us.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be announced on this page with a new "Last updated" date.
9. Contact
Questions about privacy? Email privacy@northwear.shop or use our contact form.