Refund Policy
Returns & refunds information
Important Notice
Due to the digital nature of our products, all sales are generally considered final. Please read this policy carefully before making a purchase.
1. Overview
At EcomBlack, we strive to provide high-quality digital products and services. We understand that sometimes issues may arise, and we have established this refund policy to address such situations fairly and transparently.
This policy applies to all purchases made through our website. By making a purchase, you acknowledge that you have read and agree to this refund policy.
2. Nature of Digital Products
Our products are digital assets including but not limited to Facebook accounts, Business Managers, Pages, and related digital services. Due to the instant delivery nature of these products:
- Products are delivered immediately upon payment confirmation
- Once delivered, digital products cannot be "returned" in the traditional sense
- Access credentials are provided instantly after purchase
3. Situations Eligible for Refund
Product Not Delivered
If you do not receive your product within 24 hours of payment confirmation, you are eligible for a full refund.
Product Not As Described
If the product significantly differs from the description provided on our website (e.g., wrong account type, missing features advertised).
Defective Product
If the product is non-functional or inaccessible at the time of delivery (e.g., disabled account, invalid credentials).
Duplicate Purchase
If you accidentally purchased the same product twice due to a technical error.
4. Situations NOT Eligible for Refund
Change of Mind
We do not offer refunds if you simply change your mind after purchase.
User Error or Misuse
Issues arising from user actions such as violating platform terms of service, improper account handling, or misuse of the product.
Post-Delivery Issues
Problems that occur after successful delivery and initial verification (e.g., account suspension due to user activity, password changes by user).
Late Refund Requests
Refund requests made more than 48 hours after product delivery.
Third-Party Actions
Issues caused by third-party platforms (Facebook, Meta, etc.) that are beyond our control.
5. Refund Request Process
To request a refund, please follow these steps:
Contact Support
Email us at support@ecomblack.com with your order number and reason for refund request.
Provide Evidence
Include screenshots or other evidence supporting your refund claim.
Review Period
Our team will review your request within 24-48 hours.
Resolution
If approved, refunds will be processed within 5-7 business days to your original payment method.
6. Replacement Policy
In some cases, instead of a refund, we may offer a replacement product of equal or greater value. This is typically offered when:
- The original product was defective at delivery
- The product did not match the description
- A suitable replacement is available in our inventory
You may choose between a refund or replacement when both options are available.
7. Refund Timeline
| Payment Method | Processing Time |
|---|---|
| UPI / Bank Transfer (INR) | 3-5 business days |
| Cryptocurrency | 1-3 business days |
| International Wire Transfer | 5-10 business days |
| Other Methods | 5-7 business days |
8. Contact Us
For refund requests or questions about this policy, please contact us: