We want you to love every NORTHWEAR piece. If something isn't right, we're happy to help. Below is how returns and refunds work.
1. Return Window
You may return eligible items within 7 days of delivery.
2. Eligibility
- Items must be unworn, unwashed, and with all original tags attached.
- Items must be returned in original packaging.
- Final-sale items, innerwear, and personalized products are not eligible.
3. How to Return
- Email returns@northwear.shop with your order number and the reason for return.
- Our team will respond within 24 hours with a return pickup schedule.
- For eligible returns above ₹999, we arrange free reverse pickup. Otherwise a ₹99 reverse-pickup fee applies.
4. Exchanges
Size or color exchanges are subject to availability. Request an exchange within the 7-day window using the same email process.
5. Refunds
- Once we receive and inspect the returned item, refunds are initiated within 2 business days.
- Refunds go back to your original payment method.
- Typical credit time: 3–7 business days depending on your bank.
- Cash-on-delivery refunds are issued via bank transfer (bank details required).
6. Damaged or Wrong Item
If you receive a damaged or wrong item, email us within 48 hours of delivery with photos. We'll send a free replacement or a full refund — your choice.
7. Cancellations
You may cancel an order before it ships (typically within 12 hours of placing). Cancellations after dispatch will be treated as a return.
8. Contact
Need help? Email returns@northwear.shop or use our contact form.